The
COVID-19 pandemic has created a world environment that is harsh and
seriously detrimental for everyone, but have you ever wondered how
difficult was it for the frontline workers? This is the most important
time to focus on suicide prevention. It’s time actions should be taken
to prevent these tragedies on a global scale.
Every year, suicide is among the top 20 causesof
death around the globe for people of all ages. It is responsible for
more than 800,000 deaths, which comes down to one suicide every 40
seconds. Every life lost is someone’s partner, child, parent, friend, or
colleague.
Suicide Among Doctors
Ever
since the beginning of the pandemic, more than thirty doctors have died
by suicide across India. Most of them were young doctors. Suicide in
doctors is a complex, deep issue that has been plaguing for several
decades. But, the arrival of the pandemic and its ill effects on one’s
mental health has caused insult to the injury.
Doctors
face different struggles at different stages of their careers that
affect their mental health and physical well-being. Which in turn
provokes them to choose suicide as an escape.
Interns
and residents have the highest suicide rates when compared to others.
Toxic environments, long working hours, no job satisfaction, and
violence against doctors are a few challenges the doctors face, that
eventually leads them to take such extreme steps.
High
suicide rates in medical colleges across the country surely reflect the
suicidal pattern among medical students as well. Medical students and
interns face exam-related stress, insomnia, bad living conditions, and
competition from peers. Among students, maximum suicides usually take
place during exams, showing the amount of stress and anxiety brought in
by the evaluation system.
Is this pandemic adding to the tally?
A
junior doctor from AIIMS committed suicide after writing a blog on his
suicidal tendencies and the depression he was suffering from. His last
blog suggests that he knew everything regarding his mental conditions
except how to get out of it! This is one of the many other incidents
that happened all over India during the pandemic.
The
only way which works in these extreme situations is finding a release,
whether it is music, cooking exercise or plain meditation, but the most
important among these factors is finding someone to talk to and not
losing ourselves in this chaos because let’s face it; life keeps on
putting us through one challenge or the other but rather than giving up
let’s try to bring some happiness for ourselves.
So never put a full stop after LIFE, follow it with a comma!
1. Make sure your team is delivering the right message
All
members of the team need to be on the same page when it comes to the
various benefits of the treatment options that you offer, as they need
to be able to provide patients with at least basic clinical information
when they make inquiries.
This is particularly important when it comes to treatment,
as the modality can require a greater investment of time and money by
the patient than other treatment options. If the team member they speak
to is confident about discussing the process — regardless of who they
are within the practice — this is more likely to instill confidence in
the patient to proceed.
All members of our team are therefore trained to deliver the same response to certain questions. This standardizes the patient experience
from the moment they ask about treatment through to appointment
booking, clinical examination, treatment and on-going care. The team
should also know how to explain differences between treatment options to
patients who can either have the treatment performed by myself, or
through a student clinic at a reduced cost and they are made aware of
what each option would entail from the outset.
Not
only does this standardization improve the patient experience, it also
streamlines the experience of referring dentists. All members of the
team can describe the different ways in which we work with referring
practices and the state-of-the-art technology we use to provide a good
service. This ensures complete clarity for the referring dentist from
the very beginning, no matter who picks up the phone or deals with the
email.
2. Know what’s in your Inventory!
It’s
always good to be prepared for any patient who walks through the door,
in particular potential patients, by ordering implant products in
advance and in bulk. I find that if you have the components ready to go,
you appear better organized and professional to the patient. It also
means that treatment can be offered much quicker — the patient can take
as much time as they need to make an informed decision, but once the
decision is made, treatment can commence at their earliest convenience.
Most people are happy with the efficiency of such a service and are less
likely to shop around. To complement this, try to develop a good
relationship with your dental laboratory, technicians and dealers.
Further ensure a fast turnaround time for any prosthetic work requested.
3. Delegate and share responsibility
One of the greatest challenges of practice management is compliance with
the ever-growing number of regulations. There is a lot of red tape to
get through and while it is absolutely necessary, it does occupy
considerable time. Balancing the administration tasks with clinical care
is difficult — particularly for a smaller practice such as our own —
but it can be achieved with careful management of the diary and
delegation. A fairly new practice or a beginner, might not have a
dedicated practice manager, but for those who do, this person can take
on a lot of the compliance and daily management responsibilities. This
allows the clinicians to focus more on patient treatment.
4. Make the most of positive patient reviews
In
my experience patients trust other people’s reviews more than
practice-led marketing efforts. The vast majority of new patients who
come to our practice do so as a result of word-of-mouth, meaning we rely
heavily on positive patient recommendations.
Aside from this indirect method of promoting our practice, our website
offers more information to support any details provided by the team to
the patients.
5. Use trusted products and systems
Any
practice small or big ,is initially set up with simple equipment and
products that would streamline day-to-day processes. As your practice
grows, try putting in most of the earning from your patients back into
your practice. Get better equipment and if you are one of those
practitioners who like keeping state of the art instruments then be
proud to belong in that handful of doctors.
How has your routine changed since you are locked up ?
It’s
been approximately 40 days and you have still not seen your clinic.
Based on the scenario outside and not to mention the paranoia among the
doctors, do you think it would be easy for us to get back on the horse?
With the fear of a crumbling economy, the forecasts by these “gurus”
about an upcoming recession is enough to raise the hair on our spine.
But among these underlying
fears, did you realize that there are some people without whom you
cannot start your practice and how often do we speak with them let alone
your assistants and reception staff, these people are a different
story. Here I am talking about your daily maid who cleans your clinic
before you even enter the clinic, your garbage collector, your
raddiwalla. These are a few people who leave your clinic sparkly clean
and smell free. Imagine when the garbage collector misses out your home
for one day the smell that fills up your house.
How
many of you ever stopped and thanked these people genuinely during the
COVID -19 crisis? These are the people who are still working
relentlessly day and night, collecting hospital waste, your home waste,
and are still made to feel unwelcome in your home.
Let
us just go back and think once, as much as you are afraid to bring back
your closed clinic to the same glory as before, some of them are scared
that they might not even get their jobs back and will have no means to
put food on the table.
We did put posts on social media thanking those people on labor’s day, but was that post even meaningful enough?
Don’t
you think we are the more blessed people who are still safe in our
homes thinking about our next plan of action for our business, jobs or
families whereas them, they might be having sleepless nights thinking
how they are going to save their homes from loss of money, from a
disease which has no cure as of now and they are on a certain risk of
infecting their near and dear ones.
Let
us take a moment to thank them, because if not the backbone they still
are a very vital organ of your practice and I am pretty sure that even
if they take a day of absence you will not pick up the broom and mop and
start cleaning your clinic.
In
today’s high octane lifestyle prevalent in society, it is common to see
that healthcare spending in India takes up to 50% of the annual income
of the majority of the population.
The patients I am talking about tend to be frail, elderly and have multiple
chronic illnesses while many have unmet behavioral and mental health
needs as well. Each family has one or two elderly patients who require
monthly checkups, prescription refill and blood tests. Come to think of
it, home visits to patients is not a bad idea if seen through the eyes
of the patient and their families. This not only saves a lot of time and
money on hospitalization and miscellaneous hospital bills, but also
provides care for the patients where they are most happy (their homes)
making it easier for them to recover.
The
basic idea is to provide care from the comfort of their homes. This
will lead to half the expenditure of what traditional Medicare programs
spend on severely sick patients. Much of the savings will result from
keeping patients healthy enough to avoid high-cost hospitalizations.
High-cost,
high-need patients tend to spend almost all of their time at home.
They’re often elderly seniors who live alone. Many lack access to
reliable transportation that can get them convenient and in some cases
immediate appointments with doctors. Instead of demanding that patients
come to us to receive care, what if we went to them?
In
doing so, we could eliminate barriers concerning access to quality
medical care for the patient and convenience to the worried family
members. But for this concept to succeed, we’d have to restore the lost
practice of making house calls. After all, gone are the days of charming
doctors showing up on doorsteps with medical bags in their hands
[Remember the old Hindi movies? Except for the basic services offered by
home care agencies, healthcare at home has taken a backseat over the
“trend” set by the new mushrooming hospitals’ chains.
The
idea is to treat the patients within the comfort of their homes, just
as we would in a medical office setting, fine-tune medications, examine
& dress wounds and make diagnoses.
But
Home-Based Integrated Care is so much more than that. For this idea to
succeed, there need to be teams made up of primary care physicians,
nurses, case managers, medical assistants, social workers and other
professional caregivers who work in tandem to provide comprehensive care
to include preventive, chronic conditions, urgent and post-discharge
care.
On
visiting new patients, the medical professional shall assess their
mental and physical health; ensure that they’re filling prescriptions
and taking their medications appropriately. For their convenience, we
can try to develop a strong relationship with local pharmacies who
deliver pre-packaged medications to patients and can ensure timely
alterations in medication regimens.
Seeing
patients at home adds a certain familiarity to the doctor-patient
relationship, which often gives long lasting positive results.
Your patients are probably bored with Valentine's Day marketing campaigns by now. They've seen all conversations, offers and all the cheesy puns for patients. Don’t make your practice fall into the sea of gimmicks. We found a few ways to show your patients some love without creating the same old boring ideas, which patients forget a nanosecond after. They'll appreciate your creativenessand perhaps even return your love with more love
Keep reading, maybe some of our ideasmay delight your patients this month.
Patient Education
Your current patient education might consist of videos, pamphlets on common medical infections, or even a guide to the best products offered in your clinic.
Take advantage of the holiday and create a new set of educational materials based on practicing love for your dental health.
A creative infographic is also a good place to start. You could provide a few key recommendations based on the needs of the patient such as nutritional supplements or toothpaste brands.
Freebies
Encourage patients to spread the love by giving them branded pink & red pens a goodie bag with red brush and toothpaste etc that they can give to their friends and family. We know that word-of-mouth is the strongest marketing avenue for many dental care practices, so make the messaging more interesting and relevant by printing love and tooth-related phrases on your marketing merchandise.
Send a coupon via What's app, which is sharable, if your patient doesn't need it; they will share it with their near and dear ones and BAM you have a new OPD.
Love-Based Marketing Campaign
For those new patients who look you up before booking an appointment or as a marketing strategy, you probably already have Google ads, practo, justdial at your service. Switch the messaging out in these to include something unique like “We love you” messaging. It might be more eye-catching than the typical medical ads.
Many
doctors are still reluctant to shake hands with technology, Email
access, online scheduling, and electronic records would all make
healthcare so much easier for patients. This is why some doctors are
still reluctant to modernize.
Change is not for all:
The world is changing and it’s changing fast but not for all.
Doctors these days, especially the ones who are more experienced, find
it harder to accommodate newer technologies and newer methods of
practice management in their clinics. For instance, my baby’s
pediatrician who is 77 years of age finds it hard to use an app as
simple as Whatsapp.(How to deal with this one!)
The
only problem faced in this scenario is when a patient wants to show a
specific medicine at the counter they have to buy it show it to the
doctor and come back again to get it changed if it is in this case not
what was recommended for the kid.
This small problem could have been easily resolved if the doctor was open enough to accept a simple technology.
The World is spinning
A
few healthcare providers or doctors are so confident in working with
robotics, computerised invasive surgeries etc., but when it comes to
using a tab to explain a certain procedure to the patient or add simple
data in the patient’s e file they are at a loss.
Most doctors ask their assistants to do this (dirty work) as most of them find it time consuming and honestly, plain old boring.
To feed or not to feed
Feeding
data in the tabs is easier for new doctors who are more technologically
compliant than the senior ones who learned to prescribe using paper
compared to the ones who use tabs to even feed complaints and medicine.
Rise of the new world
It
is next to impossible to keep track of old patients in the form of hard
copies which might in case be needed for medico-legal issues. Also,
with the never ending inflation, decreasing sizes of clinics where are
the doctors supposed to keep all this paperwork?
Don’t
you think a laptop with online backup will be easier to keep track of
daily patients, accounting, prescriptions and what not!
We would love to know and understand if this is just stereotypical or doctors are more accepting this new world with a storm!
If you threaten your patients, you may regret it later. “It shows that you’re not truly committed toyour
job, making your patient feel rejected and preventing them from feeling
safe trusting you.” When a patient comes to you, he/she is
apprehensive, as a new patient will definitely take time trusting you
for he/she had his/her own reasons to leave his/her previous dentist.
So, if by any chance you are having a bad day (it’s OK, we are all
humans), tell the patient politely that you are swamped today and you
would really appreciate if you can give them the evening/next day’s
appointment. This will give you time to understand his/her issue and
understand the exact problem they are facing. Believe me, it helps build
trust with your patients as they see that you have kept a “special
time” exclusively for them.
Don’t call him or her a liar
“Trust
is imperative for any successful relationship”. If you suspect the
patient is being untruthful about anything, telling them straight out
that you don’t believe him/her will usually backfire. Instead say, “I’m
having trouble believing you’re telling me the entire story.” It’s less
inflammatory and accusatory. Focus on asking questions about a
particular incident to fully open the lines of communication. The idea
is to listen rather than fire off harsh statements. By gathering all the
facts first, you’ll be in a much better position to understand your
patient’s behavior, disease, history and then react appropriately.
Don’t tell them how to react to something
Let’s
get one thing down for sure, they are in pain, they are not sure and
all they want is relief. Words like “Calm down” and “You’re being too
sensitive” will make the patient feel you cannot empathise. Sometimes
doctors make comments like these to stop their patients who are upset,
but it can make the patient feel like their emotions aren’t justified,
valid or being heard. You want your patients to feel safe showing and
voicing their vulnerability without fear of judgment. These phrases are
perceived as demeaning directives that belittle and degrade your
patient; and he’ll respond with anger, volatility and/or hostility.
Rather than telling them how to feel and react to the matter at hand,
you’ll be better able to resolve things by letting them vent and
listening carefully to what they are saying.
Don’t be passive aggressive
When
a patient is at your clinic, it’s obvious that something is wrong,
maybe something serious. So, when you say “nothing or everything is
fine” you’re being passive aggressive and you make it seem like you’re
afraid of bringing up something that could be serious. Being able to
communicate with your patients is the only way to work through and make
them trust you completely. Sit down and talk it out as calmly and
respectfully as possible.
Don’t speak in absolutes
“You’re
always late”, “You never take a complete course of medicines” — when
you use these phrases, they’re rarely truthful or productive and always
hurtful. You’re telling your patient that they can never do anything
right and that you don’t think they can change. When you say these
words, you’re essentially conducting a character assassination. Studies
show that when you put your patient’s character down, you’re even more
likely to head for a break up, meaning — you may be the most talented
dentist in the whole city, but if you lack communication skills, get
ready to go down the hills and lose potential patients. Next time,
explain the logic behind taking complete course of medicines (patients
appreciate if you involve them) or plan a time according to their
schedule if they are always late on your appointed time. A little
adjustment will go a long way.
Don’t test their loyalty
“You
don’t trust me?” — your patients shouldn’t feel pressured to do
something to prove his loyalty. You’re basically testing your patient
when you say things like this. Instead, make a request in a
non-confrontational and direct way.
Don’t insult their career
Do
NOT share a treatment plan according to their social status, it is
unethical and you never know, sometimes patients surprise you. I have
come across many senior doctors who do not tell their economically weak
patient a complete treatment plan. They go straight away with
extractions, never even mentioning Root canal treatment, crown and
bridge, let alone implants. You have to respect each and every patient
you have. You don’t want to belittle, emasculate or marginalize your
patients by saying things like “You cannot afford our advanced
treatment.” Poof!! Your patient is gone.
Don’t make them feel dumb
No
one likes to be told they’re dumb or feel belittled. The unspoken and
unwelcome message is that you’re smarter than they are in what you do.
They have all the right to get an explaination of the treatment plan,
post-op instruction or pre-op instructions without them feeling that you
think they are dumb. It takes time for some patients to absorb or they
want to be extra careful, there is nothing wrong with repeating an
instruction 4 or 5 times, if the patient wants so. if it is difficult to
conduct easily and/or there is a series of instruction or treatment
plan that you follow with all of your patients, then keep printed copies
and handover to them.
Don’t be overly sarcastic
The
habit will not go on its own. “Do I look like I am here to brush your
teeth?” “Do I look like a babysitter?” Words of sarcasm may seem
harmless at first, but they can be used to take a dig at your patient
and communicate that you’ve been frustrated by an unmet expectation.
Sarcastic comments that put your patient down will erode the
relationship and are likely to leave your patient feeling frustrated.
Deal with the issue in a loving and genuine manner, which shows that you
truly care.
Don’t bring up the ex
You
know you are talented, you know you are better than others, but don’t
forget you are easily replaceable. If you keep on shaming down the
patient that “his ex-dentist was a quack” or “that he destroyed their
oral cavity” or words like “I could have saved this if you came first to
me”, will not only send the patient on a guilt trip, but will also make
him/her feel that you are too proud. Keep your feet on the ground. This
goes vice versa too, your patient might keep on comparing you with his
ex-dentist and will make you feel frustrated at some point of time. Have
patience, you don’t need to fill someone’s shoes. You have a
personality of your own, talents of your own. Let them see that through
your work.
Confident doctors have goals that keep them moving forward. They have a positive outlook on life, and they set benchmarks on the path toward their larger goals. Keep a daily agenda and When the day is over, return to your goal and set a new one if you achieved it, or remind yourself to try to accomplish it again the next day. Setting targets and having a focus will help you to feel better about yourself and your accomplishments.
The power of positivity
When you shy away from self-doubt and feelings of inferiority it brings exponential changes in your personality. Substitute negative thoughts or speech with words that are encouraging. Don’t waste time beating yourself down when you should be pulling yourself up.
Celebrate every success
Confident scholars take pride in their successes and the hard work that they put in along the way. However, they also have the ability to be happy and celebrate the success of others. Diminishing others success is a sign of low self-esteem. Don’t let a day pass without acknowledging someone else’s hard work—or your own.
Embrace failure
When you don’t do quite as well on a patient as you would have hoped or your senior doesn’t love the decision you took for a patient, it is easy to get disheartened. Try to forget about the situation as soon as possible. Learn to laugh at yourself and not beat yourself up when things don't go as anticipated. Your mistakes are a part of learning experience. Confident people understand that sometimes failure is inevitable.
Look good, feel good
This one is along the lines of “fake it till you make it.” If you feel great about your appearance, you're more likely to feel confident about yourself overall. Take pride in how you look. Looks aren't everything, but we always feel better when we take care of ourselves. Make some time and thought when preparing to present yourself to the world. It will make a difference. Remember, whatever you do to feel confident, you should do it for yourself, not for others!
Don’t let others sway you
It's important to listen to others and respect their opinions. If you believe in something, it's important that you do not allow your own opinion to be changed in order to conform to that of the group. Successful people know that it's healthy to say no. On a daily basis, make sure that you're standing firm in your beliefs.
Surround yourself with positivity
It could be the people, your team, quotes or anything else, fill your days with positivity.
How does your operator look? Your operator, especially, should be a place that not only makes you happy but also raises your confidence.
Decorate your clinic with motivational quotes or pictures that instantly change the vibes.
However
rewarding, nobody said seeing patients all day long is an easy job.
Your clinical duties require dedication, concentration, and positivity.
With the orders of the job tall, remember that a successful day begins
with a successful morning.
Here are eight ways to start your morning off right.
Wake up early
According
to research, 50% of self-made millionaires begin their day at least 3
hours before they set foot in the office, and 90% of executives rise
before 6 a.m. on weekdays.
Now, starting early doesn’t necessarily mean the crack of dawn, as evidenced by some of the following early risers:
Apple CEO, Tim Cook, wakes up at 3:45 a.m.
Dwayne “The Rock” Johnson is in the gym at 4 a.m.
Virgin-Group founder Richard Branson is up at 5:45 a.m.
“The Oracle of Omaha,” Warren Buffett, opens his eyes at 6:45 a.m.
Facebook founder Mark Zuckerberg first checks his phone at 8 a.m.
Begin planning the night before
Plan
out the highlights of what you need to do the next day, and write
things down in a prioritized manner. This list will help you keep
organized the next day.
Start with the toughie
Imagine
that before you drive into work, you have to write a lengthy email to
your colleague about a patient. You’re somewhat daunted by this task,
knowing that it will take a bit of time. However, it’s best to start
with this difficult task before you do anything else.
Please
note that if something takes less than 2 minutes to do, then the
2-minute rule takes effect. In other words, prioritize anything that
takes less than 2 minutes (like charging your tablet) above anything
else.
Disengage from your phone
Of
course, you need to check your phone when you first wake up — you don’t
want to miss any important messages. But you don’t need to check
Facebook shortly thereafter. According to a survey from CareerBuilder,
75% of employers report that at least 2 hours of productivity are lost
per day thanks to distraction, and smartphone use and texting accounts
for 55% of this time-suck. Why begin your day with a time-suck?
Blue-light special
According
to the results of a low-powered study — no pun intended — Korean
researchers found that when compared with warm light, 1 hour of exposure
to blue-enriched white light on waking boosts alertness, mood, and
visual comfort, and decreases melanin levels. With regard to cortisol —
the other important circadian marker in the study — no difference was
observed.
The
authors concluded that blue-enriched LED light may be an effective
countermeasure for morning drowsiness. What are you waiting for?
Exercise
What
kind of list would this be without exercise? According to Harvard
researchers, regular exercise helps with blood pressure, weight
loss/maintenance, energy levels, mood, stress, anxiety, and heart
health. Exercise also stimulates brain regions involved in memory, and
causes the release of brain-derived neurotrophic factor, which rewires
memory circuits for the better.
Eat breakfast
In
one study, Spanish researchers found that teens who ate a high-quality
breakfast experienced improved health-related quality of life and lower
levels of stress and depression compared with those who ate unhealthy
breakfasts. Moreover, those who ate unhealthy breakfasts had lower
quality of life and more stress and depression than those who skipped
breakfast altogether.
Make time for family
Researchers
have shown that parents have the greatest impact on the success of
young people by promoting learning vs supporting school activities. In
other words, spending time with your family before you go into the
clinic not only warms the cockles of your heart but also helps your kids
ou
On
the occasion of women’s week, every nook and corner of social media
must be filled with how the world is indispensable without women. IT IS!
The caregiver, the one who can do anything, the one who can do
everything literally.
I
am not going to add more to the bulk of posts lying around everywhere
on the internet. My thoughts, my ideas have taken another tangent. What
about men, the guys who opened up and embraced the woman inside? There
should be no shame in writing, saying or accepting that. Even Lord Shiva
is incomplete without Shakti.
I came
across women who juggled through the pandemic between housework, daily
chores, kids and cooking like pros, but there came men who disregarding
many things
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and
tasks which are so gender biased that the stereotype was impossible to
break! And that’s what this pandemic did, it made people learn about
equality in a wonderfully weird way.
To
the men who cooked, cleaned and dusted while their spouse was in a
meeting. To the men who made sure that their better half was well rested
just by taking a truckload of her work and to the men who entered the
kitchen for the first time; you might get mocked, you might get called
upon but fear not you are the ones who are worthy of the respect you
deserve.
To
the men who enjoyed a warm bath and a face pack after a hard days work,
agree to disagree but we all know how much you enjoyed it :P
Disregarding
the “Man-Woman” fight I am hopeful that one day there will be no
women’s day or men’s day to create a divide to begin with.
Did you know about
80% of patients lie to their doctors. I wonder how many of you have
realized that and how many of you knowing the fact that your patient is
lying to you and still go ahead with the treatment.
Here is something interesting:
46% lied about smoking.
43% lied about exercise.
38% lied about drinking.
29% lied about their sexual partners.
Here are a few reasons why and here is what you can do about it 1: They are embarrassed: This
might be because they are ashamed of their habits, knowing the fact
that an unhealthy diet or a sedentary lifestyle is harmful they still go
ahead with it and end up lying to their health care providers. What can you do about this? Do not judge,let them trust you and they might come back to you maybe telling half the truth. 2: They are unable to understand your instructions: This happens even to the geniuses , why is that ? You
ask your patients to take a medication in a certain way or follow a
routine when they are under your medication. Do you follow up after the
instructions whether they understood or not, if not then it’s on your
head why your patient lied to you. Make sure before your patient leaves your office they have understood all your instructions. 3:They're worried about being pigeonholed as someone who doesn't make good decisions : Every
patient wants their doctors to think highly of them, when they end up
with an ailment or a problem; the patients tend to believe that they
have lost the respect of their healthcare provider. Make sure your patient knows, whatever be the situation you are always there with them. 4:Doctors overlook patients overall experience: It
is your duty as a doctor to make sure your patient feels confident in
revealing all their confidential information without feeling embarrassed
or worse that you are not worth trusting.
What is your lesson here?
Don’t start shouting at patients
who admit to an unhealthy habit. One man said he lied about his smoking
habit to avoid a lecture from his doctor and this is the tip of the
iceberg.
Realize people may not be truthful if a family member is in the room. One young woman said she lied about her sexual activity because she didn’t want her sister to know what she was doing.
A 10 second pause
can sometimes pull out the truth. All it takes is not responding when
they lie to you and the silence makes people respond with the truth.
Don’t be judgmental.Try
not to look judgmental because you want them to feel welcome to correct
themselves and not hide further,Usually when they see that you are on
their side and not their enemy they will open up and tell you things
they have shared with no one else.
Don’t get confrontational
if you think your patient is lying.Try not to get in arguments and
usually will hear patients out but these relationships usually become
toxic and patients will often seek out another physician,Let patients
know that you have their best interests at heart. You should make them understand that as a doctor you have no other motives than to help them.
Make patients aware of the consequences of
lying. For example, if they lie about medications they take, they might
be prescribed something that interacts and can have serious health
effects. Some people will say they have problems or symptoms to get a
treatment, but the treatment can cause serious problems as well, and
they are putting themselves at unnecessary risk.
Recognize that some lies can be dangerous.
The most prominent example is patients taking dangerous medications in a
way that the doctor did not prescribe and then lying to the doctor
about it.