Little acts of kindness !

The horror in your patient’s eyes says it all. You accidentally uttered words you should never say in front of unsuspecting patients.

The second you said what you were thinking out loud you knew you’d messed up. Not only did you see the surprise in the patient’s eyes, but in other team members eyes as well. Hopefully, everyone learns a lesson from the slip-ups and won’t do it again.

 

STOP BITCHING AROUND

“The work your previous doctor has done on your health is terrible”

Why would you say that to a patient? It’s a strict NO-NO. Whenever you say things like this about a doctor, it leaves an impression that you are not supportive of your own fraternity and …you will talk about things like this beyond your patients back (he might imagine you say — “he is a terrible patient”)

If you can’t say something good, SHUT UP, but don’t hurt feelings

Imagine when you are in pain and the staff in hospital mistreats you or your loved one. Would you ever go back to that hospital, that doctor no matter how good they are?

 

Words of Appreciation matters

Instead of saying “Sorry for the wait”, say thank you for waiting so patiently. I appreciate how well you are following my instructions. Gift your patients a care package, a coupon when you see they are regulars, something to make them feel appreciated when they refer more patients to you.

 

Hire compassionate people

People who cannot empathize with patients in pain cannot be left with patients and are naturally, not a good fit for a healthcare organisation, prioritizing tik-tok videos and Facebook over patients leave a negative impact on the caring ambience you are trying to create. Imagine a patient in pain who is waiting for his appointment, your receptionist instead of assuring him about the treatment is busy listening to Bhojpuri songs. Teach your staff to be courteous, compassionate, professional and most of all kind.

 

Robinhood approach is not wrong

It is okay to sometimes give the best treatment to the ones who cannot afford while you know that there is a specific section in the society who can easily pay any amount that you quote.